The Scheme is administered by Mercer Limited in accordance with the establishing document and rules, solely for the benefit of its members and other beneficiaries.
The registration number in the Register of Occupational and Personal Pension Schemes is 10001131.
The Pensions Ombudsman (TPO) deals with complaints and disputes which concern the administration and/or management of occupational and personal pension schemes. Members have the right to refer a complaint to TPO free of charge.
Contact with TPO about a complaint needs to be made within three years of when the event(s) being complained about happened, or if later, within three years of when a member first knew about it (or ought to have known about it). There is discretion for those time limits to be extended.
TPO now operates an Early Resolution Service (ERS) in addition to its normal Adjudication Service that aims to provide a quick, internal, and streamlined process. Any member that elects to use the CRS does not need to follow the Trustee's Internal Dispute Resolution Procedure (IDRP). However, should any complaint that has gone through the ERS remain unresolved, TPO expects the IDRP to be followed prior to complaint being passed to its Adjudication Service:
10 South Colonnade
Canary Wharf
London E14 4PU
Telephone 0800 917 4487
enquiries@pensions-ombudsman.org.uk
www.pensions-ombudsman.org.uk
The Money & Pensions Service ("MaPS") brings together three respected providers of financial guidance: Pensions Wise, the Money Advice Service, and the Pensions Advisory Service. MaPS is committed to ensuring that people throughout the UK have guidance and access to the information that they need to make effective financial decisions over their lifetime.
Holborn Centre
120 Holborn
London EC1N 2TD
Telephone 01159 659 570
www.moneyandpensionsservice.org.uk
The Pensions Regulator (TPR) can intervene if it considers that a schemes Trustees, advisers, or the employer are not carrying out their duties correctly.
Napier House
Trafalgar Place
Brighton
East Sussex
BN1 4DW
Telephone 0345 600 0707
www.thepensionsregulator.gov.uk